Quality Guarantee & Return Policy

Quality Guarantee & Return Policy

Our Quality Promise

  • We take pride in creating vibrant, durable airbrush designs.
  • If you have any quality concerns, contact us right away.

Unsatisfied with Your Order?

  • For small orders (under $100), we can offer a repaint, alternative design, or store credit.
  • Larger orders ($100+) may require a brief review before we determine a solution.

Damaged or Lost Packages

  • Damaged: Send photos, and we’ll assess on a case-by-case basis.
  • Lost in Transit:
    • Simple/smaller orders are often replaced or repainted.
    • For bigger orders, we might need to file a claim with the carrier first.

Wrong Address Provided

  • Unfortunately, we can’t guarantee a replacement or refund if the order goes to an incorrect address you entered. Double-check before submitting!

Return/Exchange Steps

  1. Contact us with your order number and photos if needed.
  2. We’ll work with you to find the best resolution—repainting, store credit, etc.
  3. In some cases, we may ask you to return the item before we send a replacement.

Need more info?

    • Leave us a message, or send us an email at support@airbrushcustoms.net. We’re here to make your custom airbrush experience a breeze!

FAQ

How long does it take to get my order?
We typically paint and ship in 0–5 business days, plus 2–3 days for standard U.S. delivery. Rush options are available for an extra fee (weight-based), though not guaranteed.
- Visit Delivery & Turnaround for more info

Will the paint fade or wash off?
Our shirts are heat-cured for a long-lasting finish. Wash inside out in cold water and hang to dry (or low heat) for best results. Properly cared-for designs can last for years.
- Visit Washing & Care Instructions for more info

Do you offer discounts or bulk pricing?
Yes! Orders of 6 or more airbrushed items get 15% off automatically.

Can I provide my own item to be painted?
Yes, but it requires prior approval and it’s usually not a cost-saving option once shipping is factored in. Items must be at least 50% cotton. Contact us first to confirm.

Will I see a mockup before you start painting?
We don't provide digital mockups for most single or small orders. However, if requested, larger group orders (or more complex designs) may receive a preview.

What if I want a custom design or black shirt?
If it’s beyond our preset options—or you want a black shirt (around 2× the cost of white)—please request a custom quote.

What if I’m not happy with my order or it arrives damaged?
Small orders can often be repainted or credited. Larger orders ($100+) go through a quick review to find the fairest solution. If items arrive damaged or lost, reach out with photos right away.
-Visit Quality Guarantee & Return Policy for more info

Still have questions? Contact Us for more details!