FAQ + Info
Frequently Asked Questions (FAQ)
Got questions? We’ve got answers! Here are some of the most common things people ask about our custom airbrushed T-shirts, hoodies, hats, and accessories.
If you don’t see what you’re looking for, feel free to Contact Us Here.
📦 Ordering & Delivery
How long does it take to get my order?
We typically paint and ship in 0–5 business days, plus 2–3 days for standard U.S. delivery.
- More detailed designs take longer (up to 20 business days for hyper-realistic artwork).
- Bulk orders (6+ items) may take extra time depending on size.
- Rush orders are available for an extra fee (based on weight), but not guaranteed.
📌 For full details, visit: 👉 Delivery & Turnaround Times
🎨 Product Quality & Care
Will the paint fade or wash off?
No! Our designs are heat-cured for durability, meaning they won’t just wash off. To keep your airbrush design looking fresh for years, follow these care tips:
✔ Wash inside out in cold water
✔ Use mild detergent (no bleach or fabric softener)
✔ Hang to dry (preferred) or tumble dry low
✔ Do not iron directly on the design (use a cloth barrier if needed)
📌 Full washing instructions here: 👉 Washing & Care Guide
💰 Discounts & Bulk Orders
Do you offer discounts for bulk orders?
Yes! Orders of 6 or more custom airbrushed items automatically get 15% off. 🎉
Need larger quantities (20+ items) for a team, business, or event? Contact us for group pricing and turnaround estimates.
📌 Bulk & Group Order Info: 👉 Group + Wholesale Rates
👕 Customization & Special Requests
Can I provide my own item to be painted?
Yes, but it requires prior approval and is usually not a cost-saving option due to shipping costs.
✔ Items must be at least 50% cotton for best results.
✔ We cannot paint on materials that are too slick or treated (e.g., some polyester blends, waterproof fabrics).
✔ Customer-provided items are painted at your own risk.
📌 Want to send in your item? Contact us first: 👉 Custom Orders & Quotes
Will I see a mockup before you start painting?
For most single orders, we do not provide digital mockups—we paint everything by hand.
However, for large group orders or complex designs, we may provide a preview or concept sketch upon request.
Can I get a black shirt or a fully custom design?
Yes, but black or dark-colored shirts require double the paint layers, so the cost is usually 2× the price of white shirts.
✔ If you need a fully custom design that isn’t listed in our options, please request a custom quote.
✔ Some detailed portrait or logo designs may fall into our Elite or Master tier pricing.
📌 Request a custom design here: 👉 Custom Orders & Quotes
🔄 Returns & Quality Guarantee
What if I’m not happy with my order or it arrives damaged?
We stand behind our quality guarantee—if something’s wrong, we’ll work with you to fix it!
✔ Small orders can often be repainted or credited if there’s a quality issue.
✔ Larger orders ($100+) go through a quick review to find the best solution.
✔ If your item arrives damaged or is lost in shipping, contact us right away with photos.
📌 More details here: 👉 Quality Guarantee & Return Policy
Still Have Questions? Let’s Chat!
If you have any other questions about ordering, custom designs, shipping, or anything else, we’re happy to help!