Returns & Refunds
At AirbrushCustoms, Inc. we guarantee the quality of both the items and artwork that we provide. If there is a defect in your item, or you are unsatisfied with the artwork you receive, we'll be more than happy to make it right. That's just how good business is done. That being said, due to the nature of custom artwork, and the fact that real, live, human artists with their own styles and preferences hand paint each airbrush order, there will be differences between the displayed design, and your items. Our artists are encouraged to make changes as the see fit to improve the quality and appearance of your designs. After all, you are ordering custom artwork!
Refunds and Returns
Since all merchandise from AirbrushCustoms is custom-made, we cannot accept returns on any products once they have been shipped. If an error is found on your order after it arrives, we will take appropriate action to resolve the issue - This typically means we'll paint and send you a replacement. To protect our artists, refunds are offered only if your item has not yet been painted, if we specifically committed to (and failed to meet) a deadline, or after a reasonable number of attempts to resolve any artwork issues have failed.
Shipping times and need-by dates
Our custom products are created by hand - by experienced artists. We are human, not robots.. Elaborate orders, like detailed portraits, or automotive jobs take much more time than standard airbrushed designs. Since we always have orders coming in, many with urgent deadlines, some orders can be set aside for a short time to fill needs. The shipping estimates on our checkout page are accurate, but are NOT guaranteed. If you have a specific deadline for a job that is less than one week away, It's best to contact us, by replying to your order confirmation after placing your order.